We understand that unforeseen situations may require cancellation or modification of bookings. Please review these guidelines before making a reservation. For immediate assistance, contact 93535 07060 / 63615 07060 or prashasvirentals@gmail.com.
Important Notice
- Cancellation must be submitted by email only, along with a valid booking number.
- Requests sent by WhatsApp, SMS or phone will not be accepted.
Cancellation Charges Based on Timeline
10+ Days Before
Cancel 10 days or more before the scheduled journey.
7 Days Before
One week before the scheduled journey.
3–4 Days Before
Three to four days before the scheduled journey.
1 Day Before
One day before the journey or later.
Date Changes & Vehicle Upgrades
- Changes in travel dates or vehicle upgrade requests are treated as a cancellation because revised pricing and availability apply at the time of change.
- If you do not wish to proceed at the newly revised price, standard cancellation charges apply.
How to Cancel
Email the cancellation request to prashasvirentals@gmail.com. Cancellation requests sent through WhatsApp, SMS or phone will not be processed.
- Provide the booking name, booking number, date of journey and reason for cancellation.
Cancellation from Our End
If a booking is cancelled due to operational or unavoidable reasons, the entire amount paid will be refunded without interest. Prashasvi Holidays may cancel a booking for unavoidable or operational reasons, will process the full refund promptly, and will notify the customer immediately.
Refund Policy
- If an extra or incorrect amount is collected by a driver, the details will be verified and refunded within three to four working days.
- Refunds are processed only after necessary clearances or refunds are received from relevant third-party authorities, where applicable.
- If Prashasvi Holidays cancels a tour or trip, a full refund will be processed within three to four working days.
- Instead of a refund, customers may shift the paid deposit to a future booking or choose another available trip option.
General Terms
- Refunds are processed to the original payment mode.
- Processing time depends on bank and payment-gateway policies.
- No interest is paid on refunded amounts.
- The booking amount becomes fully non-refundable within 24 hours of travel time.
Important Notes
- Always request written cancellation confirmation.
- Keep your booking number ready for quick processing.
- Earlier cancellation generally gives a better refund percentage.
- Maintain communication records, transaction receipts and booking confirmations.
- Contact us immediately for clarification.
Need Help?
For clarification or to discuss a specific situation, call 93535 07060 / 63615 07060, WhatsApp 93535 07060, or email prashasvirentals@gmail.com. Phone and WhatsApp requests receive immediate attention; email requests are answered within two hours.
Acceptance
By proceeding with a booking, you acknowledge and agree to this Cancellation & Refund Policy.